Customer Testimonials
I purchased a brand new vehicle and still did not receive the second key that is standard with the purchase. I’ve contacted the dealership multiple times and also went in person, where I was told it would be taken care of. I spent nearly an hour at the dealership on one visit and was assured the issue would be resolved, but nothing has been done since.
On top of that, my address was entered incorrectly during the paperwork process. I pointed it out before everything was finalized and was told it had been corrected, but it was not. I ... Read More DealerRater - Jun 2, 2026
Sales person was good to work with but it was a terrible after-sale experience. Almost eighty days and I still don't have title and plates on my purchased vehicle. Yet the dealer won't respond. Now driving illegally because of incompetence and neglect on the part of FordSpartanburg. DMV tells me the dealer doesn't provide proper docs. My calls are not returned, I've not been told the truth, and a letter to the General Manager goes unanswered. Unprofessional and unacceptable. A nightmare: It has wasted my time, energy, and emotion.
Tommy in service took the time to help me talk through a service that was preformed on a vehicle by Ford of Spartanburg that I was looking as purchasing from another dealer. He was great and was a big help in my decision. I cannot thank him enough!
Hello,
I wanted to take a moment to share my fantastic experience at Spartanburg Ford recently.Great experience working with salesman Hunter Rogers from the moment I walked through the doors. I was greeted with warmth and professionalism. He and the team went above and beyond to ensure that my car buying journey was smooth and enjoyable.
Hunter was incredibly knowledgeable and attentive, answering all my questions and addressing my concerns with patience. He provided valuable insights that helped me make an informed decision.
The entire process, from selecting the perfect vehicle to finalizing the paperwork, was seamless and efficient. ... Read More DealerRater - Jul 25, 2025
Y'all go down and ask for Josh, he is the best!! He got me in a 2017 F-150!!
My 2015 Ford F350 broke down on the side of the road just north of Spartanburg. It had 114,000 miles on it. The maintenance was perfect up to this point. I had it towed to the dealership for they informed me had a broken valve spring in the number seven cylinder. I picked the truck up six weeks later with an $8000 bill. There were wires dangling down underneath the dashboard that had not been reconnected. I popped the hood to check the work. There were cut cables. None of the hoses and wiring had been rerouted correctly. I called out the service ... Read More DealerRater - Feb 9, 2025
I took my Shelby GT500 in for an oil change and don’t plan on going back. The tech spilled oil on my like new engine and left oil spilled in the engine bay.There was oil smudges on my driver door that was left as well. I get a text to leave a 5 star review or let them know if there was issues. I let them know about issues with the mess they made and left. They offered to clean it up. My reply was No Thanks, I already have it scheduled with my professional detailing man to clean ... Read More DealerRater - Nov 21, 2024
I wanted to buy a car from them they have it listed for 17,657, I offered 17,000 out the door, I wad told they couldn't do it , said it was cheaper to finance it, I said ok how much, & was sent a quote, 2,814 down 18,973.68 balance 21 787.68. That's 4,130.68 more, why not put down the full price instead of trying to get me to finance so they can get more out of us. The price they have listed made me think I could offer 17,000. Out the door & pay my own taxes where I live. I don't care what jdpower says ... Read More DealerRater - Jan 23, 2024
Very bad no one returned a callback on a fusion that they were service my son even came by they never responded
Very courteous, prompt, and considerate. We enjoyed dealing with your agent. He was very precise and did an outstanding job
Vic Bailey was great to work with, professional sales representatives, very knowledgeable, and helpful. Truly made this my best car buying experience in last 30 years.
Excellent sales team, great service team, everything has been quick, efficient, and thorough when we have dealt with them. Highly recommend.
Upfront about the wait time (Maverick) great communication. A pleasure to deal with. Sean was excellent as well.
WILL GILLESPIE WAS VERY GOOD TO WORK WITH. LOOK FORWARD TO FUTURE DEALINGS WITH VIC BAILEY.
Bait and switch. Say one thing and do another. Don't train there sales people.
Everyone in the dealership helped in so many ways. There was constant communication and fast response times. They were not too pushy and respected what I wanted in a car.
Very good service from the sales department. They were able to answer all our questions and were patient with us during the process.
This dealership reputation has definitely improved & won my business this time. I had purchased my last two Ford / Lincoln vehicles from Greenville, but they lost my business this time. The internet sales person and two of the Ford Maintenance Advisors were very “smart” & rude to me as an older person, but Vic Bailey was very polite and trustworthy to me.
I preorder my maverick from Vic Bailey ford. They were upfront and honest. I knew exactly what I was going to pay at the beginning all fees. We had great communication the whole process even when my sales agent moved to a different area. I was immediately introduced to Rory who took great care of me. Along with the finance manager Andy who was great to work with. Excellent experience.
Great Experience!! Made buying my first vehicle super super super easy. I would buy another vehicle from here.
Tyrone Goode and his team were phenomenal. Great communication and my truck was fixed perfectly. I will use Vic Bailey Ford for all my maintenance needs.
I was in the market for a used car and contacted Vic Bailey online. Sean Reardon promptly responded to my inquiry and I made an appointment. The entire process with Sean and the staff was seamless and genuine. They have earned our trust in a time and Era when honor and integrity are lost. We left there feeling we spent time with family.
Was emailing constantly… within an hour, until I countered their offer the second time. I guess they didn’t like my counter and they have not responded… to date over two days.
We purchased a Lincoln Corsair and couldn't have been happier with the experience. The salesman, Corey Arnold, was extremely knowledgeable and helpful. There was no hint of high pressure sales.
0/10 canNOT recommend Vic Bailey Quick Lane. Robert Anthony and his staff will never again touch anything that I own. I took my vehicle in for The Works service (oil change, tire rotation, inspection and more). Mr. Anthony advised that I needed tire replacement, a new battery, and other minor routine maintenance issues addressed. He gave me a small printout saying that my battery failed inspection, measuring 339 of 600 CCA. However, on the notes printed at the end of the service, it indicated the battery was good on page 1 but recommended replacement on page 2. He marked my tires in the yellow and ... Read More DealerRater - Aug 6, 2022
We purchased a Lincoln Nautilus and we were very pleased with the service we received from every one who had a part in making our purchase go smooth...We always use Vic Bailey Ford when we are shopping for a new car because every one is always so friendly and helpful. We want to especially thank Sean Reardon for his expertise explaining everything we needed to know about our new car. Thanks goes out to Sterling Anderson also for all his help.
Everyone I dealt with did an outstanding job! Took care of my vehicle very promptly and courteously when I needed it back quickly. 2 other dealerships told me it would be 4-5 weeks before they could help me!
They were ready when I arrived for my 8:00AM appointment. They checked my stated concern, drove the car, and quickly determined that I did not have an issue which they needed to repair.
Frist time going there great experience I love my old fushion I'll be back
Went to Quick Lane today and was told it would be about an hour. I waited and seemed less than an hour and with my Ford Pass Rewards was only $11.92. Thankful for this place where I can get my car serviced while I wait in a clean, safe environment. Love Vic Bailey Ford Quick Lane!
Matt was so helpful and went above and beyond what you would normally expect. We needed to get a hitch installed to back home with our RV and needed it done asap. Matt worked with us to make this happen. We are so appreciative of his extra effort in our behalf. The sales process was easy and efficient
Failure to communicate. Unorganized. Incompetent. Don't follow what the customer says do for service. I WILL NOT take my $85,000 truck to the quick lane! I am paying for an ESP and have the right to choose!!! Got my service at another dealership! Will NEVER buy another new vehicle!!!
I purchased this van the February28,2022 from Vic Bailey Ford. The van started mixing water in the oil on February 29,2022. I contacted the dealership but have gotten no response. I know that I bought it as-is, but I expected better from Vic Bailey..,Alan Smith
Both the ladies listed were absolutely OUTSTANDING and both, in my opinion, are GREAT assets to this dealership.
They have always done very good service and everyone is friendly. I definitely recommend them.
Love the valet service Lincoln offers for oil changes and routine maintenance. Always a pleasant experience
WAYNE IS SERVICE DEPT IS SUPER NICE & HELPFUL WENT OUT OF HIS WAY TO GET THINGS DONE FOR ME
Helpful answered all the questions take the time to Show How everything worked . Timely manner
polite and friendly staff. Small but Clean facility and waiting area. Competitive price and worksmanship
Shout out to the entire team at Vic Bailey Ford! From Natalie on the internet team who responded so quickly to my questions. To Matt in sales who handled everything we threw at him. And to Andy in Finance who got our paperwork done really fast. Great team and a lot of fun to do business with! Thanks so much for a great experience.
What a great crew. Matt worked with us to find the vehicle that fit our needs. We could not be happier with the service received. They made the purchase easy to complete.
Recently purchased a vehicle from Vic Bailey. We directly dealt with Rory Violett and Andy Peeples, and I cannot brag on either of them enough. Rory was extremely personable, providing valuable considerations while making a decision and answered any questions we had. Andy Peeples also made the purchase (and trade agreement) such an easy process. It was quick, efficient, and to the point. 12/10 - I definitely recommend Vic Bailey and I especially recommend Rory.
I found the exact truck I was looking for on the lot at Vic Bailey Ford, a F-150 XLT 5.0 V8 Crewcab 4x4 in Silver. Matt was a great salesman to work with and made it a pleasurable experience. I can tell when a salesman is only saying things to get me to but something. Not once did I have that feeling. Matt was honest, genuine, and great to work with!
Went to Quick Lane service got in right away and service was quick without trying to sell me something extra I did not need.
Service was acceptable, but took longer than expected. My 2016 Edge was brought in on Wednesday and I finally picked it up Saturday morning. Communication with me was NOT good,as I had to keep calling every day to find out status. Also, the air filter was changed, when I specifically said not to change it. The filter cost $15, but I was charged almost $25 for labor to change it. A simple job I could do in 10 minutes!
You all make sure that the customer leaves with a good deal. And you treat everyone nice.
We always go to Vic Bailey's Ford to service our Fords. The are always courteous and do a good job for a reasonable price.
Always great service, the front desk team is very courteous, the work is always done on time and right.
Not your typical dealership experience. Everyone was very friendly and genuine and we didn’t feel any pressure to buy or sign up for add-ons. It was a little time consuming but still faster than past experiences in other dealerships (maybe 4-5hrs from arrival to driving new car away, including test driving). I had about a week of email correspondence with the sales team while trying to locate the car I wanted and they were transparent with me up front and checked in regularly to keep me updated on arrival status of “my car” (gotta love pandemic-era car shopping ... Read More DealerRater - Jan 15, 2022
I visited Vic Bailey's Quick Lane service for an oil change and multi point checkup. I had to have some additional work completed, which turned out to be a blessing. My wife and I are planning a trip this coming weekend and I would have hated having a problem or accident. The staff is extremely courteous and professional. I will definitely go back for future service.
I work for a company that has a fleet of F150's. We use Vic Bailey all the time because they are a ford dealership and that is the only reason. The service department will not communicate with us at all when it come to the timeline of doing the work. Don't go their to get an oil change you will be waiting for hours. I would not recommend doing business with them EVER.
Hats off to the service department. They, especially Wayne Loveless , this week when my F150 was in for service and my wife’s car died and they sent someone out to start it twice. It was then discovered the battery had a dead cell. It was replaced under warranty. Thanks again for service above the normal. Guy Edge
Nice staff. Patient and took time to explain options. I think they tried hard to please
My Fusion is the 2nd car I purchased from Vic Bailey, I've been very happy with both both, I still own both of them
FANTASTIC SERVICE! VERY PROFESSIONAL AND ON SPOT!!! HIGHLY RECOMMENDED !!! YOU ROCK VIC BAILEY ......VERY CLEAN PLACE ALSO
Excellent service once the problem was determined. I will return to the service department again.
I was treated with respect and got the deal I wanted and truck I always wanted!
I live in NC where I have a local Ford dealer, however, going down to SC is worth the drive. Vic Bailey staff is the nicest, going above and beyond to make me feel special.
Great experience, knowledgeable staff, they made me feel like I was part of the family.
Friendly down to earth and they did everything they told us they would definitely would go there again
Great service, friendly staff! No complaints. Not pushy to get other stuff done. I will go back!
Very helpful sales. Service is sketchy at this point. Only 1 service appointment. Have a recall. Said they would get back to me. Never heard anything. Been since October first. That will be the acid test when I go back for the 10,000 mile service.
Courteous and knowledgeable about the truck. Rory was a pleasure to deal with and do business with
These guys do a really good job making you feel comfortable and welcome. They will even pick you up from the airport if they need to! Too bad all dealerships are like these guys five stars! Thanks again! 🇺🇲 Lt. col Young
very fast quickest oil change I have ever had; Jacqeline dober was very personable and answered all questions
Wayne Loveless goes above and beyond with explaining service recommendations and expectations. His follow up is top notch! He is the reason why Vic Bailey only services my Ford.
Quickly enough service is the best I have used. Great staff and quality parts . Very clean and pleasant waiting area.
While in need of service during a trip I stopped at Vic Bailey’s. Timely service, professional, knowledgeable but most memorable was the hospitality. I have never been treated better at any dealership .
Great experience with buying a new F150 Traded in two vehicles and got a very fair deal. Sterling Anderson took care of all the details and I’m very happy with the entire sale.
Wayne Loveless is the BEST! He's #1 reason I buy from Vic Baily Ford.
Very professional staff! Very good cars! Knew exactly what my family and I needed from the start!
Great buying experience. Super easy. Couldn’t have went smoother. Salesman was extremely helpful. Would buy there again.
Took truck on Monday and it was fixed and returned right after lunch on Tuesday. Spot on!
Fast, courteous, service. Friendly service and comfortable waiting area. Convenient method to service vehicle. Highly recommended.
Lied to me about a cam phaser repair, told me that it's hardware job only, no PCM programming was done. Had another dealer run the Oasis history, clearly says PCM reprogram. Failed to diagnose/repair an ongoing issue. Went to D&D, got much different treatment. Actually made serious attempts, and as of now the issue is solved. Avoid this place at all costs.
In and out with an oil change in 30 minutes with out a scheduled appointment . Great service
Always prompt, friendly and reasonably priced. I have never had an issue with them over the last 12 years.
Everything was great. No hidden fees and JD was helpful and professional. I would recommend them.
Excellent vehicle buying experience. Robert, Matt, and Andrew are great to work with. This is the second vehicle we have purchased through a Vic Bailey dealership and booth have been great.
Very positive buying experience…Andy and JD were professional and no last minute surprises..Love the new Pickup..
Vic Bailey Quick Lane needs to have their technicians make sure they are using their time wisely to get customer's vehicles completely checked and back to the WAITING customer in a timely manner instead of standing around talking. They also need to make sure after putting a new oil filter on they recheck it after starting the car for any leaks. It has happen to me before, not this time.
Vic Bailey Ford has done all my service on my 2018 Explore Police Platinum since new. I trust them to do it right each time. They are located nearly 39 miles away and are worth the drive each time.
Sent me home w worse problems than we had. We got stranded and had to b jumped off to get it back to them. How terrible…
Always Great Service !!! Thanks to Wayne Loveless Ian is the man ( Head Diesel Technician ) And can’t say enough great things about General Manager of service Mr Brad K Thanks to all of you… y’all run a well oiled machine
Everything was great service was great. They have always given me great service I will be going back.
Very thorough and professional!! Sean Reardon and sales manager Robert Peeples were AMAZING!! They went above and beyond expectations!!
My recent service at Vic Bailey Ford was excellent. Can not think f a way it could have been better.
Dealership is clean and the staff is friendly. My sales rep did not go on the test drive with me due to Covid. I greatly appreciated his decision.
Great & easy transaction! Everyone was very friendly. Van was ready when we picked it up. Options and details of the work van were reviewed. Price was reasonable. Finance guy and Will had a great sense of humor--which we loved. Awesome experience for us.
I had a warning light come on, took the car to the dealership and was shocked that I wasn’t charged! Great, friendly, courteous service!
Drop off and pick up was right on time. Lounge was clean and nice. Provided space to watch TV and a workspace for my laptop so I could work easily.
Ford recall gone wrong and the dealer didn't do anything to make it right causing hundreds of $ in repair not covered.
A recall repair was done at Vic Bailey because the tailgate of my 2019 Platinum F250 would open by itself while driving, I did and weeks later the tailgate opened while towing a trailer damaging all electronics, rear camera and handle, I opened a case with Ford to resolve the issue and was told take the vehicle back to the dealer, I did and involved the service manager, Brad Clary who use the words"We'll make it ... Read More DealerRater - Aug 20, 2021
Lack of communication. I had my car at shop for service appointment on 8/11/2021 at 7:30am and here it is 8/18/2021 and they haven’t even started it yet. Work was supposed to take 2 days.
Just moved into the area from Florida and needed to have the oil changed. Arrived when the Quick Lane was just opening and Jacqueline, the Service Advisor, welcomed me and was pleasant and friendly. After 'checking' me in, the vehicle was brought in for servicing and I was on my way home in less than a half an hour. Fast and efficient service. I will be back for future service needs.
The most pleasant purchasing experience I've ever had. The sales staff was helpful and very knowledgeable. Allowed us to drive multiple vehicles to see which suited us the best.
Vic Bailey had great customer service, they were willing to order what we wanted but luckily they had what we wanted on the lot! Super helpful and quick while still being thorough!
Always great service. They have serviced my escape since I purchased it and will continue to do all my work on this vehicle. great dealership.
Good value, super smooth no hassle transaction. Matt Whitman is the salesperson to ask for, he was great to work with.
I took my Lincoln in for an oil change and 27 point inspection. Very friendly customer service personnel. Comfortable waiting area, took about 45 minutes for complete service. I will be going back next time service is due. Very satisfied.
I took my 2020 F-150 for its first oil change, and they were courteous and quick! Loved the experience.
